Jun 23, 2014 - By Levi Page
We are very happy to announce the addition of live chat to Stat Centric. Combined with our real time web analytics and new surveys feature, we are giving you more ways than ever to understand and engage your visitors. If you are undecided about offering live help to your users, we highly recommend you read the many benefits of live chat.
Enabling chat is simple and can be done from the General Settings view (Settings > General Settings). This must be done per site, so if you are tracking more than one site be sure to configure each one appropriately.
Take note of the agent name which is what visitors will see when chatting with you. This also must be configured per site, which allows you to customize how you are presented on each web property. You may for instance want to be presented as "Sales" on one site and "Support" on another, rather than using your real name on both. If you do not configure one a default name will be used.
Once enabled, you will still need to sign in to chat. This will allow you to chat across all your sites, regardless of which site is selected in the user interface.
By clicking the "Offline" link, your status will changed "Online". You are now set to start accepting chat requests.
Once you have enabled chat for your site and set your agent status to "Online", a tab will appear at the bottom of your website.
Now let's look at a sample chat...
You have the ability to optionally accept or decline each chat invitation. This allows you to control the flow of chats as well as ensure that a visitor does not begin a chat with you when you are away.