Stat Centric Blog


Say Hello to Live Chat with Stat Centric

Jun 23, 2014 - By Levi Page

Start Chatting with Your Visitors

We are very happy to announce the addition of live chat to Stat Centric. Combined with our real time web analytics and new surveys feature, we are giving you more ways than ever to understand and engage your visitors. If you are undecided about offering live help to your users, we highly recommend you read the many benefits of live chat.

Enabling the Chat Feature

Enabling chat is simple and can be done from the General Settings view (Settings > General Settings). This must be done per site, so if you are tracking more than one site be sure to configure each one appropriately.Chat Site Settings

Take note of the agent name which is what visitors will see when chatting with you. This also must be configured per site, which allows you to customize how you are presented on each web property. You may for instance want to be presented as "Sales" on one site and "Support" on another, rather than using your real name on both. If you do not configure one a default name will be used.

Once enabled, you will still need to sign in to chat. This will allow you to chat across all your sites, regardless of which site is selected in the user interface.

Chat Status

By clicking the "Offline" link, your status will changed "Online". You are now set to start accepting chat requests.

The Chat User Interface

Once you have enabled chat for your site and set your agent status to "Online", a tab will appear at the bottom of your website.

Visitor Chat Window (Minimized)

Visitor Chat Window (minimized)

Now let's look at a sample chat...

Visitor Chat Window (In Chat)

 Visitor Chat Window (In Chat)

Agent Chat Window (In Chat)

Agent Chat Window (In Chat)

 Accepting Chat Requests

You have the ability to optionally accept or decline each chat invitation. This allows you to control the flow of chats as well as ensure that a visitor does not begin a chat with you when you are away.

Summary

  • Chat must be enabled for each site. This allows you to optionally turn it off for sites where you don't want to offer live help.
  • By setting your agent status to "Online", the live chat feature will appear to your site users (otherwise it is not visible).
  • You can optionally accept or decline each chat invitation. This prevents visitors from starting chats with you when you are away.
  • Your agent name should be configured for each site. If left blank, the default agent name will be used.
  • You can accept chats across all your sites regardless of which site is selected in the user interface.