New Tracking Script Released: Live Chat, Surveys, and Custom Goals Now Available
May 30, 2014 - By Levi Page
If You Haven't Already, You Will Need to Update Your Tracking Script in the next 30 Days to Continue Using Stat Centric
We've added some MAJOR new features that we are sure you will love. Unfortunately it was necessary to completely rewrite our tracking script in order to support this host of new features. This also means that there is a new snippet that must be placed on your site. This was for two reasons:
- Tracking scripts are now specific to EACH site via an account site identifier. You can no longer use a single tracking script for all sites. This change was to support tracking multiple domains under a single web property as well as to prevent support issues when creating a second account using a previously used domain. While this may sound like a step backwards, this new method will offer a lot more flexibility.
Now for the good news. Upon setting up the new tracking script, you will have access to some awesome new features.
Visitor Surveys and Polls
Surveying your users is now easier than ever with Stat Centric's new visitor surveys and polls.
This long awaited feature allows you to reach your customers via live help, improving customer satisfaction and helping prevent lost opportunities.
Completely Redesigned Real Time Visitor Monitor
Live activity has been completely redesigned to show you what visitors are actually doing. Get instant updates as users interact with your website by typing, hovering, clicking, and downloading content.
The New Tracking Script
In order to take advantage of these new features, you will need to obtain the new tracking script. To get it go to Settings > Tracking Scripts. Some features such as Today's Activity Goals/Conversions and Live Activity will not work until the new script is installed.
- The old tracking script is now deprecated and will stop working soon. You will need to update to the new tracking script in order to continue using Stat Centric.
- The new tracking script is required to use goals, live activity, surveys, and live chat.
- Each site will need a different tracking script (specifying the unique account site identifier). You can no longer use the same tracking script across all sites. This script can be obtained from the settings tab (Settings > Tracking Scripts).